O2 FRESH™ store policies.

How do I place an order?
Patients are welcome to place an order on our website. Medical professionals who would like to place a bulk order and resellers may contact us at hello@hartfielmedical.com for bulk order information. Please note that we only ship to U.S. addresses.
 
What forms of payment do you accept?
We accept PayPal as well as all major credit cards, including Mastercard, Visa, American Express and Discover.
 
When will I be charged for my purchase?
Your form of payment will be charged when your order ships.
 
Do you charge sales tax? How much sales tax will I pay?
Ohio residents are charged sales tax because that is where we are located. Residents of other states are not charged sales tax.


How do I change or cancel my order?
Orders that have not yet shipped may be canceled. Once your order is packaged for shipment and your payment has been processed, you will have to start a return.
 
How long will it take to get my order?
Please allow one to two days for processing and three to four days for shipping (longer during national emergencies and holidays).
 
 
RETURNS
 
How do I request a return or replacement?
Damages must be reported within three (3) days of receiving the merchandise. After that three-day period, the merchandise cannot be returned.
 
Do you offer a warranty?
We offer a 30-Day Limited Warranty on the O2 FRESH™ cannula cover oxygen tubing accessory. This warranty does not cover damages resulting from misuse, abuse, or loss of merchandise and is only valid in the United States. If the product fails due to a material defect, please return it to the address below for a replacement.
Hartfiel Medical
3732 Fishcreek Road, Suite 104
Stow, OH 44224


 
SHIPPING
 
Why do you charge for shipping?
Who doesn’t love free shipping? Unfortunately, given the rising inflation costs and fuel charges, at this time, we feel we have to charge for shipping. In the future, we hope to offer free shipping.
 
Where do you ship?
We ship the O2 FRESH™ cannula cover oxygen accessory within the continental United States.
 
How much will the shipping cost?
We offer flat rate shipping of $5.00 per order.

 
Do you ship to PO Boxes, APO/FPO addresses, or international addresses?
Not at this time.
 
What happens if my package gets lost?
We’ll help you contact the carrier, but we do not take responsibility for your package once it has left our facility.
 
 
BULK ORDERS, RESELLERS, RETAILERS, and E-COMMERCE
 
Can I place a bulk order for the O2 FRESH™ cannula cover?
Can I sell the O2 FRESH™ cannula cover in my pharmacy?
Do you have volume order discounts?
Yes, if you would like to place a bulk order for use in your facility, or to resell we would be happy to work with you on bulk pricing and minimum order quantities. Contact Melissa at hello@hartfielmedical.com.

 
WARRANTY

The O2 FRESH™ cannula cover is covered by a one-year limited warranty. This warranty does not cover damages resulting from misuse, abuse, or loss of merchandise. It is only valid in the United States. It does not cover lost product. If the product fails due to a material defect, please return it to the address below for a replacement.
Hartfiel Medical
3732 Fishcreek Road, Suite 104
Stow, OH 44224
 
Damages must be reported within 3 days of receiving merchandise, or the merchandise cannot be returned.


 
DISCLAIMERS

  • Clean before first use.

  • Hand-wash with a mild detergent.

  • Top shelf dishwasher safe.

  • The device is not a toy. Keep out of reach of children and pets.

  • The O2 FRESH cannula cover is not microwave safe. Do not put in the microwave.

  • For use with adult low-flow nasal cannulas and some high-flow nasal cannulas. See a complete list of compatible brands here.

 
 
PRIVACY POLICY
 

Your privacy is important to us. We collect the following information from visitors to our website through web forms and transactions:

  • Name

  • Address

  • Email address

  • Access dates and times

 
Additionally, if you place an order with us we will obtain your mailing address and payment information so we can process the order and maintain your account.
 
At checkout, you will have the opportunity to opt into follow-up emails with us so we can keep you informed about new products and price changes, alert you to new blog posts and newsletters, and request product reviews. We will share your address with our shipping providers to obtain the best shipping rates for you and to ensure the smooth delivery of your order.
 
We may also collect your information if you complete a customer survey or participate in a contest we sponsor.
 
How you interact with our website may also be tracked through Google Analytics and cookies so we can optimize our website performance. 
 
If you like or share our website content, we may track your social network data.
 
We do not share your data with partner organizations but may share it with ad vendors and networks such as, but not limited to, Facebook Ads and Google AdSense.
 
We do not share, sell, rent or otherwise disclose your information to third parties for marketing purposes. If requested and necessary, we will share your information with law enforcement agencies to protect public safety and the safety of our employees and operations.
 
As we continue to develop our company, customer information may be transferred to another entity as it is considered a business asset; however, you will be protected under our existing privacy policy.
 
J.M. Hartfiel Healthcare does not sell products to children. Anyone under 18 may only use our website under the supervision of an adult.
 
You may unsubscribe from marketing materials at any time or request the deletion of your data sharing by contacting us at hello@hartfielmedical.com.

 
COPYRIGHT NOTICE

All content on this site is the property of J. M. Hartfiel Healthcare.
 
This site or any portion of it may not be copied, downloaded, reproduced, or used without the direct written consent of J. M. Hartfiel Healthcare.